1Warranty overview
Products sold on Medicova Shop may include a manufacturer warranty covering defects in materials and workmanship under normal use. The specific warranty length and terms are listed on each product page.
2What's covered
- Manufacturing defects that appear under normal use.
- Functional failures not caused by misuse or accidents.
- Electrical or component defects in medical equipment.
3What's not covered
- Normal wear and tear or cosmetic damage.
- Damage caused by accidents, misuse, or unauthorized repairs.
- Consumable parts (e.g. batteries, cuffs, tips) beyond their stated lifespan.
- Products purchased outside of Medicova Shop.
- Items modified or altered after delivery.
4Warranty duration
Typical warranty periods:
- Medical devices: 12–24 months (see product page).
- Consumables & accessories: 3–6 months or per product page.
- Apparel (scrubs, lab coats): quality guarantee only; returns covered by our Returns Policy.
The warranty period starts from the date of delivery.
5How to make a claim
- Contact us via Contact Us or WhatsApp with your order number.
- Describe the issue and include photos or a short video.
- Our support team will review your claim and approve it within 72 hours.
- You'll receive instructions for repair, replacement, or refund depending on the case.
6Available remedies
- Repair at no cost to you (within warranty).
- Replacement if repair is not feasible or within standard timelines.
- Refund if neither repair nor replacement is possible.
7What voids the warranty
- Repairs by unauthorized technicians.
- Removal or tampering with serial numbers.
- Using the product outside its intended purpose.
- Damage from voltage issues or liquid spills.
8International warranty
Manufacturer warranty is generally honored within Egypt. International service availability depends on the manufacturer and the product. Contact us for specific cases.