Returns & Refunds Policy

We want you to be fully satisfied with every purchase. If a product doesn't meet your expectations, you can return most items within 14 days of delivery under the conditions below.

To be eligible for return, the product must be:

• In its original, unused condition.
• Inside the original packaging with all tags attached.
• Accompanied by the receipt or proof of purchase.

• Personal hygiene products (opened) such as undergarments.
• Custom or embroidered items.
• Disposable medical supplies once the packaging is opened.
• Gift cards and digital downloads.
• Clearance items marked as “final sale”.

1. Go to “My Orders” in your Medicova Shop account.
2. Select the order and click “Return item”.
3. Choose the reason for return and upload photos if needed.
4. Submit the request. You'll receive confirmation by email.
5. Hand the package to our courier on the scheduled pickup date.

You can also contact support via Contact Us or WhatsApp for assistance.

Once we receive and inspect the returned product, we will process your refund to the original payment method:

• Cards & wallets: 3–7 business days.
• Cash on Delivery: refunded via bank transfer or Medicova wallet credit within 7 business days.

Original shipping fees are refundable only if the return is due to our error (e.g. wrong or defective item).

To exchange an item (for a different size or color), simply request a return and place a new order. This is usually the fastest path and avoids stock-availability issues.

If your order arrives damaged, defective or different from what you ordered, please report it within 48 hours of delivery so we can arrange a free replacement or full refund.

You can cancel an order free of charge before it is shipped. After shipment, please follow the return process once the order arrives.

For any return or refund question, contact us at support@medicova.shop or on WhatsApp +20 102 362 7127.