Privacy Policy

Medicova Shop (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using Medicova Shop, you consent to the practices described in this policy. If you do not agree, please discontinue use of the service.

Information you provide

• Account data: name, email, phone number, password.
• Order data: shipping address, billing details, purchase history.
• Communications: messages with support, reviews and ratings.

Information collected automatically

• Device & usage data: IP address, browser, OS, referring URL.
• Cookies, pixels and similar technologies (see Cookie section).
• Location data (approximate, based on IP) to personalize content.

• Create and manage your account.
• Process orders, payments and deliveries.
• Provide customer support and respond to your requests.
• Send transactional emails (order confirmations, shipping updates).
• Send marketing emails only if you opted in (you can opt out any time).
• Prevent fraud, abuse and unauthorized activity.
• Improve our products, services and user experience.
• Comply with legal obligations.

We do not sell your personal data. We share limited information with trusted third parties only to run our service:

• Payment processors to securely process your payments.
• Shipping partners to deliver your orders.
• Sellers, strictly for fulfilling the orders you place with them.
• Analytics providers (e.g. Google Analytics) to improve the site.
• Authorities, when legally required by court order or regulation.

We use cookies to keep you signed in, remember your preferences, measure traffic, and personalize marketing. You can manage cookies from your browser settings. Disabling essential cookies may limit functionality.

We retain your personal data for as long as your account is active or as needed to provide services, comply with tax/legal obligations, or resolve disputes. You may request deletion at any time (see “Your rights”).

We use industry-standard safeguards including TLS encryption, hashed passwords, access controls and monitoring. No online service is 100% secure, but we continuously improve our defenses.

You have the right to:

• Access a copy of your personal data.
• Correct inaccurate data.
• Delete your account and associated data.
• Withdraw consent for marketing at any time.
• Port your data in a portable format.

To exercise any of these rights, email privacy@medicova.shop.

Our services are not directed at children under 16. We do not knowingly collect their data. If you believe a child has shared data with us, contact us immediately so we can delete it.

We may update this policy to reflect changes in our practices or the law. The “Last updated” date at the top will always reflect the current version. Material changes will be announced on the site.

Questions about privacy? Email privacy@medicova.shop or reach us through the Contact Us page.